FAQ

Frequently Asked Questions

1. Do you ship your items internationally? We are currently unable to ship outside of the UK.

2. What payment methods do you accept? We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for a seamless checkout experience.

3. Can I return or exchange an item if I'm not satisfied with my purchase? Absolutely! We want you to be happy with your purchase. If you're not satisfied with your toy, you can return it within 14 days of receipt for a full refund or exchange. Please review our Returns  policy for more details.

4. Are your toys safe for children? Safety is our top priority. All of our toys comply with UK and EU safety regulations and are regularly tested to ensure they meet the highest safety standards. We provide age recommendations for each product to help you make informed choices for your child. This is the age recommendation given by the manufacturer. 

5. How do I track my order? You can easily track your order by logging into your account and clicking on the "Order History" section. There, you will find the tracking information for your package.

6. Can I cancel or modify my order after it's been placed? We strive to process orders quickly, but if you need to make changes or cancel your order, please contact our customer support team as soon as possible. We'll do our best to assist you with any modifications or cancellations.

7. How can I get in touch with your customer support team? You can reach our friendly customer support team via email at help@indigoworldgifts.co.uk or by using the "Contact Us" form on our website. We're here to assist you with any questions or concerns you may have.

8. Are there any discounts or promotions available? We often run promotions and discounts throughout the year. To stay updated on our latest offers, be sure to subscribe to our newsletter and follow us on social media for exclusive deals and updates.

9. Do you have a physical store where I can shop in person? Currently, we are an online-only  shop, which allows us to offer a wide selection of items at competitive prices. You can explore our extensive range of products and shop conveniently from the comfort of your home.

If you have any more questions or need further assistance, please don't hesitate to contact us. We're here to make your shopping experience delightful and hassle-free!